Helpdesk and Customer Support

Problem

What companies face

Customer requests arrive by email, phone, Facebook or a web form. Communication gets lost in inboxes, nobody knows who handles what and SLAs at best live in colleagues’ heads.

Solution

What we do for you

We build a helpdesk that collects requests from every channel, assigns them to responsible people and tracks resolution. We add SLA rules, a knowledge base and a customer portal.

• request tracking
• tickets
• assignment of responsible people
• SLA rules
• communication history
• claims and service cases
• knowledge base
• customer portal
• notifications and escalations

Benefits

What you gain

Helpdesk helps the company systematically resolve customer requests and ensures no message goes unanswered.

• no lost requests
• measurable quality of customer support
• faster claim resolution
• more professional impression for the customer

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