Order management (OMS)
Every order — from the e-shop, the B2B portal and your sales team — in one place, with a clear status.
What’s holding you back
Orders come in from the e-shop, the B2B portal, by e-mail and via EDI — and someone spends all day retyping and merging them. Every channel has its own rules, the last piece in stock occasionally gets sold twice, and “where is my order?” is answered by ringing round the warehouse.
What we do for you
Every order flows into one place, where it checks itself, reserves its stock and moves on to the warehouse, invoicing and the carrier. We set the rules around your channels and priorities — what happens automatically, and when a person should decide.
- intake and processing of orders from every channel
- order checks
- stock availability checks
- splitting orders across warehouses
- order status tracking
- stock reservations
- cancellations, complaints and returns
- integration with warehouse, invoicing and shipping
What changes
Your people process orders straight away, and the retyping is gone. The last piece never sells twice, customers and salespeople see the order status without a single phone call — and you can plug in a new sales channel without hiring more people for admin.
- 01 a single view of orders from all channels
- 02 faster processing and dispatch
- 03 fewer errors when moving data between systems
- 04 fewer customer queries about order status
We're not a vendor that hands over and walks away
We start every project by getting to know how you operate. After launch we stay with you and develop the system as your company grows, and whenever you need something, you sort it out with a specific person.
Process analysis
We map out what really takes up time and where errors arise. No templates — we work from your operations.
A tailored solution
We assemble the modules and devices that fit your people and their roles — desktop, web, mobile, self-service and handheld terminal.
Long-term development
We run the system, update it and keep developing it every month. Support with agreed response times is written into your contract.
Often paired with
Modules and devices build on each other, so you can add them step by step.
Business management system (ERP)
Logistics, warehouses and customs processes
B2B platforms and customer portals
Interactive portals and terminals
Let’s talk
Tell us where your company loses the most time. The first consultation is free.